Customer Support Return and Order Cancelation Policy Shipping Information Status of Order?     Online Contact Privacy Policy Online Security             It is our commitment to offer our customers the latest innovations and the pleasure of interactive customer service. We are focused on providing them with the level of service they expect and deserve Contact Information Office Location Hours E-mail: Phone: 2125 Biscayne Blv - Suite 580 Miami, FL 33137 U.S.A. 9am-5pm EST Monday-Friday Customer service 1-888-74-IDEAS (43327) Fax: 305-675-8327 Complete the form below if you would like to contact us NAME EMAIL PHONE COMMENTS   Return Policy PLEASE EXAMINE YOUR ORDER UPON RECEIPT. IMPORTANT: For claims, returns or credits, arrangements must be made with an caviarideas.com's representative within 24 hours of receipt of goods. Unfortunately, we cannot refund any fully consumed, discarded or Perishable items. All products must be returned in original packaging with refrozen ice packs. Please call us the same day you received the shipment, so that we can resolve the issue immediately or please email our Customer Service returns@shopideas.com for instructions before returning any items. Customers must have an RA number before returning a purchase. If your package has arrived damaged or tampered with, please contact the carrier (UPS or FedEx) and our Customer Service Department. Any delay in contacting the carrier and our Customer Service Department makes it more difficult to file a claim. Please keep ALL packaging and items EXACTLY AS THEY ARRIVED. For public safety reasons, all food sales are FINAL SALE. No return or exchange claims will be accepted Order Cancelation If goods are cancelled before they have been shipped (usually less than 12 hours from order placement), the order is cancelled and no charges are applied to the customer. If items have been shipped at the time of cancellation, item will be considered a return and our return policy listed here will apply. If you need to cancel an order please email support@shopideas.com If package is refused at the time of delivery the same policy above applies. How Do We Ship SHIPPING WITHIN THE USA All orders of perishable items will be delivered via FedEx or UPS Priority Overnight to ensure freshness. All caviar are packed with frozen gel packs and are guaranteed to arrive cool and fresh. The customer must be available at the shipping address to sign for the package. Otherwise, perishable items may spoil at customer's expense. Orders with Perishable and Non-Perishable Items will be automatically classified as perishable, and we will ship Priority Overnight. Shipping cost is calculated by item weight straight from Fedex or UPS shipping rate table. Status of Orders You can find the status of your order by clicking on the Order Status link in the order confirmation email you received from us. You can also check the status of your order online CLICK HERE TO CHECK YOUR ORDER STATUS Online Security: SECURE ORDERING GUARANTEE We have the most confidence in our secure online ordering system. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels across the Internet. We Guarantee that every order placed from our portal will be 100% safe. This means you pay nothing if unauthorized charges are ever made to your credit card as a result of shopping at our store. Privacy Policy: We are committed to protecting your privacy online. We do not sell or rent your personal information to others. We use customer information we collect only for the purposes of filling orders, contacting purchasers to inform them of their order status.